We value your feedback

As a company we value your honesty in the products we have provided.  We welcome any feedback, so that we can strive to better ourselves as a company.

If you have used our services before please take some time to review us. Honesty is key as we will be using your comments to continually improve our service.

Below is what other customers have said about us.

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Reviews:Leave a Review

Looks Great

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Reviewed by Matt Cragg on Nov 26th, 2011

Quoted by Mr Cragg

Very happy they way the screens look. Good job. Thankyou



Thanks Matt.

Ben Morris
Managing Director

Very Happy

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Reviewed by Tim Wong on Nov 26th, 2011

Quoted by Mr Wong.
Very happy with the service given and time frame job was completed in. Screens look great.
Thankyou



Thanks Tim and Tina. How many times have we done work for you now...3 or 4. It's great to see clients returning and being happy with our work.

Ben Morris
Managing Director

Very Happy

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Reviewed by Donna on Nov 26th, 2011

I am very happy with the doors and your installer Rob did a fantastic job. Thankyou very much Starline Security



Thanks Donna. Rob is a good installer and a really nice fella. PS....this feedback and the 2 above feedbacks were all verbal phone feedback that I asked Sharon to get from clients after their installs were completed on Nov 25th. This is very typical of the comments we hear after we've completed the job but we would really appreciate if clients could take the time to post feedback here on this forum. All feedback is posted regardless of whether it is positive or negative - see below!.

Ben Morris
Managing Director

Very disappointed

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Reviewed by Cirrus on Nov 11th, 2011

I spent time visiting you at your place and on the same day, I organised a time for a qoute. I was pretty surprised as I was given after hours appointment. I called the next day to confirm time/date and I even found another potential customer for who lives nearby. I took some time off to make sure I will be home on time. I waited and waited, and even called a couple of times, and finally I spoke with someone who totally denied that we had organised a time. He told me perhaps I got the date/time mixed up. I contacted the office today (10/11/2011) and although female staff member remembered my name and phone call, she did not find any formal booking. Unlike the guy that I spoke to, she apologised for what happened. Am I going to recommend Starline Security to friends? Definitely not.



Hi Mr Cirrus I sincerely apologise for missing your quote. After years and thousands of quote bookings we have missed yours. I can only offer excuses (which doesn't really help), however we have just employed Sharon (our new Office Manager who started with us on Monday 7th November). She recognises that she has made a mistake when booking your quote in our CRM system. When you are learning a new system sometimes you make mistakes and Sharon has actually been extremely quick to learn and after only one week is doing what I consider to be a fantastic job. Maybe not with your booking but in general I could not be happier with her work and how fast she is picking things up and how efficient she is. Further, when you rang to confirm and tell me about the other client (who lives nearby) and said you had made a booking that phone call was after hours and came through to me on my mobile. I cannot look and check in our client booking system while driving and just assumed that Sharon, or my wife Kathy, had made a booking with you for the next day. When we missed your quote and you rang (6:12pm) and rang (6:26pm,6:27pm & 6:31pm) I called you back at 8:04pm and said that I was sorry but that I did not have you down on my list of scheduled quote bookings for that day but that I would get the office to check in the morning and re-schedule if possible. You told me not to bother! It is disappointing to miss quotes like this and upset clients and while we do everything we can to train staff to eliminate mistakes like this, staff do sometimes make mistakes (especially on their first or second day after starting with us) and we hope that all past or future clients recognise this for what it is. A mistake that we are very sorry for...

Ben Morris
Managing Director

No more rueing the day!

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Reviewed by Cheryl Franklin on Oct 30th, 2011

Hi,
I just wanted to give you some 'Feedback' on Rob's EXCELLENT workthat he did for me today.
He wasn't late. He is a very pleasant youg man, who worked quietly and efficiently. My newly screened balcony door and 2 windows look BRILLIANT and I'm VERY pleased that I used your Company.
Your prompt reply to my request and eagerness to juggle your jobs/tradesmen to work in with me, was much appreciated.
I won't hesitate to use you again and recommend you to others.
(Earlier in the year, I used 'another Company' to install a new, screened security front-door, and new blinds in the lounge room, kitchen and bedroom. Their work was badly done, and I'm still rueing the day I chose their services!!) MANY THANKS again, Cheryl F.



Thanks Cheryl. Most appreciated.

Ben Morris
Managing Director

Great service

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Reviewed by Darren and Sheree Ross on Mar 24th, 2011

We just had our house fitted with Starline security mesh screens and they look fabulous.
Hardly notice them and the service was great too. The installers were very careful around the house as well.
Very happy customer.



Thank you Darren & Sheree. It was a pleasure.

Ben Morris
Managing Director

Fast and Efficient

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Reviewed by Rob Winkler on Dec 03rd, 2010

Hi,

Thanks for doing a great job with our screens. Bradley is fast and efficient as well as having a very pleasant manner.

Thanks again for your highly efficient service - I'd have no hesitation recommending you.

Regards

Rob Winkler



Thanks Rob. That's more like us. Sounds like Brad has been listening to me during my many lectures (called meetings) about what good customer service means. Good to see

Ben Morris
Managing Director

Not what I expected!

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Reviewed by Mark McAllister on Dec 01st, 2010

{client email reply} This will be fine as long as you are on time, This will be the forth go at installation and I would be unwilling to wait around anymore when I should be working. When we agreed to work there were 2 dates scheduled, ! to do some woodwork & 1 to fit screens ,this sounded great. Since then we have had 1 for wood work, 1 for 3 screens, 1 No Show, 1 attempt at installing the front door screen and 1 now to finish job. Not exactly what we thought the process would be like.
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Hi Mark, Would like to come and complete the work on your installation on Thursday Morning the 11th of November between 7-730am. Please confirm this is Ok.



OUCH... Negative Feedback! Mark didn't actually post this - just emailed his frustration to me - but I felt all feedback, both good and bad, should be posted. Mark's Custom Steel entry door was a difficult one but despite our best efforts we did take 4 times to get this one right [as stated job should have taken 2 times - one for carpentry work and one for install of steel grilles and door]. So what happened? Site visit 1: Entry door carpentry work & check measure completed - all good. Site visit 2: The custom steel door didn't arrive in time so we installed the steel grilles (Marks reaction: where's my door?). Site visit 3: Install door - the bug strip was 50mm too short and couldn't be fitted to the door and another piece needed re-doing.(Marks reaction - not another site return needed). Site visit 4: Finally Finish. As for the "no show", I am not aware of a no show but we'll accept this punishing review in full. Believe me I don't like reviews like this. But then we need to know if, when and where we are letting clients down so I and my team knows about it and I can push through further improvements to ensure mistakes are kept to an absolute minimum in the future. Thanks Mark.

Ben Morris
Managing Director

Excellent service

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Reviewed by Belinda Lehn on Dec 01st, 2010

Thank you Starline for another excellent job done. This is the second time you have put in screens for us and we have again been very happy with the service. You were well under the other quotes we received for the first job we had done so it was nice not to have to worry about getting comparison quotes for the second job, and we were happy with the price. Very prompt service from start to finish and Ben even spent time adjusting our first set of door screens to ensure we had a perfect fit. We would recommend Starline to our friends.



Thanks Belinda. Great Quality, Great Service and Great Value is what we will always strive to provide. We hope you recommend to lots of your friends so, they to, can experience the Starline difference.

Ben Morris
Managing Director

Expect positive referrals

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Reviewed by Graeme Martin on Nov 15th, 2010

Just advising final payment for this invoice has been made on 13 November via direct deposit. Thank you for great service and a great product. We have been very disappointed with other trades we have had on site so it was refreshing to have such prompt courteous service. You can expect many positive referrals from us in the future.



Graeme Martin



Thanks Graeme. We get a lot of referrals from prior clients and we feel this is the best thanks we can get.

Ben Morris
Managing Director

Very Satisfied customer

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Reviewed by Merle Walsh on Sep 07th, 2010

I rang on a public holiday and asked for a quote and received about 4 different quotes for the different products in the range within one hour.

Naturally I gathered quotes from 3 other companies and some took up to a week to get back to me and some never did!!!

The customer service I received from everyone in this company was fantastic and my windows and doors in my new home look fabulous.

I am in an industry where sales ans customer service are our priority so I am very pleased to have dealt with a company that has not only sold me a quality product at a realistic price but also gave me the highest customer service that I expect.

Thank you for a great job



Ok. Wow - thank you. Need I say more! ....A note on public holidays:- Our sales staff 'sometimes' work public holidays as there is substantially less vehicle traffic on these days. It makes getting around to everyone on time much easier. However, I don't make it compulsory to work public holidays but instead give staff the option to take another "better day for them" in lue. (I think the fancy Human Resources term for this is "workplace flexibility") We also don't religiously "man the phones" on public holidays so you may get the answering machine.

Ben Morris
Managing Director

Repeat Customer

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Reviewed by Ksandra on Aug 06th, 2010

Starline installed all of the security and fly screen windows and doors to my home 3 years ago. After completing renovations just recently, both Ben and Bradley again, quoted and installed additional security screens. I had a security screen that was left over from the renovations. When Ben was quoting, he checked the size and it fitted perfectly into a window that only had a fly screen. Ben removed the fly screen and fitted the security screen on the spot. Thank you Ben and Bradley for a prompt and quality service in both instances.



It's been a pleasure Ksandra. Thank you.

Ben Morris
Managing Director

Old lady toughens up!

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Reviewed by Jeremy Kidner on Jul 16th, 2010

Starline has fitted window and door screens to our renovated property when we wanted, where we wanted and how we wanted them. Looks good, feels good.
Jeremy Kidner



Thank you Jeremy. Your review gives me real validation to that our wholistic continuous improvement process is bringing real benefits for our clients. Far too often consumers and building industry participants concentrate on only one aspect:- Price. And then discover they are often left extremely dissapointed by poor service, poor quality, etc. At Starline we also offer great prices but we also know that excellent value also includes great service, a quality product and professional installation. (I can't remember the last time a client complained about our service - but if you're out there review us and we'll do our best to fix it). If you're looking for a company that really focuses on you, the client, give us a call, you won't be dissapointed.

Ben Morris
Managing Director

Delighted

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Reviewed by Barbara Dunne on Jun 04th, 2010

Many thanks for the security doors you have installed for us. We are thrilled with the quality of the doors and especially the work Glen did to fit them. They look very good and work perfectly. I was also greatly impressed with Donna, who really new the product she was selling. With thanks, Barbara Dunne.



We are delighted to hear that you were happy with the service we provided you. Also,thanks for taking the time to fill out our customer feedback section. Donna

Ben Morris
Managing Director

Screen Door

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Reviewed by Vic Walker on Jun 04th, 2010

To team Ben, Donna and Helen:

Thanks very much for the screen door. We selected your door because you offered a quality product, the attention to our request was prompt and Ben was able to suggest some modification to our doorframe to improve the overall installation. The door looks great, now I'll have to paint the rest of the house to bring it up to the same standard!

Thanks,
Vic



Glad to hear you are happy with your Hardcore door, in Headland colour.This door will give you years of service!

Ben Morris
Managing Director

Thank you

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Reviewed by Jenny on Apr 19th, 2010

Thank you, Donna for all your help. Ben, you have a valuable staff member there.Thanks Ben for matching the price because of this, you got the job. Thank you to Ben,that we can pay it off. We will do our best to pay it off ASAP.
[Emailed Friday,19 February 2010 2:11 am]



Did Donna put you up to this? Yes...I know how good she is!

Ben Morris
Managing Director

Very Happy

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Reviewed by Garry on Mar 25th, 2010

Thank you to you and your team, I'm very happy with the finished job.
[email recieved monday, 29th September 2008 10:41am]



Thanks Garry

Ben Morris
Managing Director

Absolutely Great

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Reviewed by Pam on Mar 25th, 2010

I would like to thank Bradley for the work he has done, he was absolutely great, and it's a hell of a lot better than it was. (No fighting with the old fly wire anymore)
[email recieved Wednesday, 27th August 2008 5:54pm]



Thanks Pam. Brad was delighted to hear you were happy with his work. He's a bit rough around the edges but he's a damn good installer. (but don't let him know I said so!)

Ben Morris
Managing Director

Great

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Reviewed by Sandra on Mar 25th, 2010

Thanks - Screens look great!
[email recieved monday, 18th August 2008 9:00pm]



You made everything so easy

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Reviewed by Barbara on Mar 25th, 2010

After speaking to my tenant, she informed be that you did a really good job. Please pass on my comments to the installer. If I have any other work required in the future, I will certainly be contacting you. It is nice doing business with a company who makes everything so easy for you.



Thanks Barbara - another good job by Brad.

Ben Morris
Managing Director


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